As you might know I love to speak about my passions. As CEO of Ace Jewelers Group of Amsterdam,www.AceJewelers.com I have been invited to speak during the Webwinkel Vakdagen 2016 (#WWV16). I will speak about Customer Experience in the luxury industry on Wednesday January 20th, 2016 in Utrecht, The Netherlands.
The Webwinkel Vakdagen, also know as WWV, is the leading event in the Dutch Internet industry and this is the 10th anniversary edition. In 2006 it was the first time I have attended and it is amazing to see how the fair has grown to an industry meet-up you can not miss! The title of my presentation is: Luxury Customer Experience, online and offline. I will elaborate on critical success factors of Ace Jewelers in creating the ultimate customer experience in the luxury industry we operate in.
Hope to see you at my lecture at noon on the 20th of this month.
For an overview of all my speaking engagements, please visit this page.